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Shipping

Shipping

Please note that Australia Post have recently increased their charges as of February.

We offer standard ground shipping via Australia Post (or Courier if cheaper to do so) which is calculated at checkout.  If the the order is under 500 grams in which case shipping is $9.50.

There is also an option to select Express Post/Courier for price calculated by weight.

Please note that although an item might not weight the stated amount we are charged for the cubic volume of the item and that can often be over the actual weight.  For example bags where there is a large amount of sapce taken up by the item.

 

Can I pick up?

Tomcat Distribution does not have specific pickup facilities. However if you wish to pick up an item that we have in stock arrangements can be made to pick up goods.

If you wish to find out how long a product may take to arrive at your location please contact us. Generally items will arrive within 1 - 2 business days but may take longer due to large sized orders, orders that cannot be transported by air or remote locations that are accessed only by road.

Returns & Warranty

The opening and attempted self repair will void any warranty of any item.

All Items come with a warranty as shown on their product information page or contained within their instructions.

Dead on Arrival (DOA) or Warranty Needs

If you receive an item that is DOA then please contact us immediately.  You will need to visit www.tomcatdistribution.com.au, click on Returns under the "Information" title.  You will then be required to log in or create an account where you will then be directed to our Warranty and Returns page.  Complete the information contained on the page and we will get in contact with you as soon as possible with a Return Authority Number (RAN) to facilitate the return or replacement.  If you do receive an item that is DOA then you have 7 days in which to notify us of this. After this time the normal warranty process will apply.

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